Virtual Assistance for Mental Health Professionals

Course Terms and Conditions

Virtual Ally LLC 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. These Terms and Conditions (“Terms”) govern your access to and use of the online courses, content, and services (collectively “Courses”) provided by Virtual Ally LLC, a Colorado Limited Liability Company ("Company," "We," "Us," or "Our"). By accessing or using the Courses, you ("You,” or "User") agree to be bound by these Terms. If You do not agree to these Terms, DO NOT access or use the Courses. These Terms are subject to change by Us at any time without prior written notice, in Our sole discretion. 

 

1. License Uses and Use of the Courses 

A. Who Can Use the Courses. 

 

You must be a resident of the United States of America. You must have purchased a valid license or be using a valid license key (not a duplicate) from your employer, virtual assistant, or other person or company who has purchased a valid license. Please contact Us if you would like to use the Courses and you do not fit these criteria, so that we can gather information regarding expansion or assist you in acquiring a license.

 

B. License Uses and Account.

 

You will need to create an account to access the Courses. It is important that you keep your account accurate and up to date. Your account and the associated license will determine which Courses you can access. 

 

If You have created an account on the Site or for access to the Courses, We have granted You a License to use the Site and the Courses through your account. This License shall only apply to the person (for a personal account) or organization (for organizational or entity accounts) and shall not be shared with other persons who do not have an account. You understand that sharing login information without permission shall be a breach of these Terms and may be considered distribution of the Intellectual Property without permission. 

 

You are responsible for maintaining the confidentiality of any and all actions that take place while using your account (such as sharing your information with others, letting others log into your account, creating an account using a shared device, creating an account using a shared e-mail address, etc.). You should notify Us right away of any actual or suspected loss, theft, or unauthorized use of your account or account password. We are not responsible for any loss or damage that results from unauthorized use of your username and password.

 

If your license is time-limited, it is your responsibility to complete your Course within the designated amount of time. You will not be granted additional access or refunds for expired Courses or Course materials.

 

2. Our Intellectual Property

All products, services, presentations, text, graphics, logos, images, audio clips, videos, and materials within the Courses and used in the Courses are the registered or unregistered copyrights, trademarks, or service marks of Us and/or various third parties pursuant to valid licenses (“Intellectual Property”). The copying, distribution, transfer, display, or creation of derivative works from of any of the content which you receive through the Courses without Our express prior written permission is an infringement of Our and possibly others’ intellectual property rights and a breach of these Terms and Conditions. Permission related to one item of Intellectual Property does not extend to other uses or other Intellectual Property.

 

You agree and understand that violation of this section or Our Intellectual Property rights, including attempting to reverse engineer any portion of the Courses or directly competing with the Courses using the Intellectual Property, shall be a violation of these Terms and justification for a permanent ban from the Courses, as well as any monetary damages caused by Your actions. 

 

3. No Unauthorized Access

You agree not to provide any of the Intellectual Property or access to your course to a large language model, an artificial intelligence program or software, or other tool or program which learns based on input and/or may create output based on what it learns (collectively, “AI/ML”). Utilizing AI/ML to review the Intellectual Property, listen to the courses, or provide feedback on the courses is the copying and distribution of the Course material and our Intellectual Property and affirmatively prohibited under this Agreement.

If Your company or organization uses a closed AI/ML system for note-taking or creating deliverables for your clients, You may request in writing a limited license for Your closed AI/ML system to be granted access to the Course and/or Intellectual Property. The request must include the name of the closed AI/ML system, information regarding how your AI/ML system will use the Course or Intellectual Property, details on why you believe your system is closed, and information about the requested output that your AI/ML system will create. Approval of the limited license will be granted or denied at Our sole discretion and may be conditioned on an additional license fee.

You agree not to provide any of the Intellectual Property or access to the Course to duplicate users who have not purchased a license. If you would like multiple licenses for your organization, please contact Us regarding potential organizational or large group discounts.

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4. Educational Purpose Only 

The Site and all Services are provided solely for educational and professional development purposes. The Services are intended to enhance the knowledge and skills of professionals and/or their virtual assistants and is not a substitute for professional judgment, clinical supervision, or individualized patient care. 

The Services provided on the Site does not constitute clinical advice, medical advice, therapeutic advice, diagnosis, treatment recommendations, or any other form of professional healthcare services. 

 

Your use of the Site and Services does not create, and is not intended to create, any therapist-patient, doctor-patient, psychologist-patient, or any other healthcare provider-patient relationship between You and the Company, its instructors, or any third party. The Company does not provide any form of clinical, therapeutic, or counseling services. 

 

5. Payment

Unless otherwise stated, payment for the Courses must be made at the time of purchase. Payment shall be for the designated Course and the designated number of uses. If no designation of uses is made, only one user is included in the license for a course.

 

Any payment plans shall operate according to the term of the chosen payment plan. A payment plan must be completed even if the Course is finished prior to the completion of the payment plan. Failure to complete a payment plan may result in removal of access to the Course, collections actions, and Your payment of Our costs and expenses in collecting the agreed-upon payment, including costs and attorney’s fees.

 

Refunds may be provided within fourteen (14) days of purchase if and only if You have never logged into your account. Once You have logged into your account, no refunds will be provided. If you have purchased several licenses, a refund may be provided for any licenses which have not yet been used (as evidenced by the logging into an account associated with a license).

 

6. Notices to You

We may provide any notice to you under these Terms and Conditions by sending a message to the e-mail address you provide or by posting to the home page of the Courses. Notices sent by e-mail will be effective when the e-mail is sent. Notices provided by posting will be effective upon posting.

 

7. Notices to Us

To give us general feedback, including complaints, take-down requests, return requests, and changes of e-mail address, you may use the contact us page. We will respond as appropriate.

 

To provide Us with official notice under these terms for any conditions requiring it, e-mail notice via the contact us page is sufficient.

 

To provide Us with any legal notices, please provide notice by registered or certified mail to:

Virtual Ally LLC 

Attn: Legal Counsel – Polaris Law Group

11154 Huron Street, Suite 207

Northglenn, CO 80234

 

8. Governing Law

These Terms and Conditions, your Courses, and the Online Privacy Policy are governed by the laws of the State of Colorado, regardless of where you access the Site or Services.

 

9. Dispute Resolution 

In the event of any disputes or claims arising out of or relating to your use of these Courses or the Intellectual Property, you agree to binding arbitration with JAMS under the JAMS Consumer Arbitration Rules in Denver, Colorado. The arbitration shall be before a sole arbitrator. The arbitration shall be confidential. The prevailing party shall be entitled to reasonable costs and attorneys’ fees. You understand that this Arbitration Agreement waives Your right to a trial by jury.

 

10. No Waivers

Our failure to enforce any right or provision of these Terms will not constitute a waiver of enforcement of that right or provision or the requesting of damages arising from Your breach of that right or provision.

 

11. Severability

If any provision of these Terms is invalid, illegal, void, or unenforceable, that provision will be severed from these Terms without affecting the validity or enforceability of the remaining provisions of these Terms.

 

Last Updated: June 2026